![]() ![]() We are working on a solution to this problem as we get the question regularly. Ideally, the section from the small box to the transformer should be protected from the elements. It is not designed for open exposure to the elements. All we can do is create a great product that helps customers solve a problem.Ĭan this be plugged into an outside outlet? Is there any weatherproofing? Just using transformers with PTC will not do it. Unlike other suggested workarounds out there, our Power Supply is designed to protect the Nest Hello if it inadvertently shorts itself (which sometimes it does). The Power Supply will break its internal fuse under any adverse condition and keep the circuit completely safe. In all the testing and hours of operation, we have not had a single case of our Power Supply causing a fire. The Power Supplies we have sold to customers have had thousands of hours of successful field operations. To ensure safety, we built our Power Supply using high quality, robust components and have tested it extensively under all operating conditions. ![]() We created these Power Supplies because, like our customers, we did not have an existing doorbell and wanted to install a Video Doorbell. Is it possible that this could cause fire and I am wondering why would Nest not provide something similar? ![]() If you are still having problems, reach out to use at seems too good to be true. See if NEST then holds the connection for a few hours, then reinstall. If 1, 2 and 3 test out okay, then to test the NEST doorbell remove it from OHMKAT ends, and use a micro USB (a typical micro usb adapter) to charge the Nest for about 4 hours. You can check for looseness at the split connection or at the terminal points behind the NEST doorbell. Once you have tested the OHMKAT, please check for any loose connections. In 10 seconds or so if the LED distinctly dims out, and then when you untouch the lead ends(it is restored to full bright) and you can repeat this, then your OHMKAT is good and supplying full power. Remove the tinned ends from behind the NEST and short these tinned ends while looking at the LED light on the OHMKAT. Your OhmKat has unique "One Touch Power Test" capability. Please cycle your WIFI device (your router and wifi extender if any). To test for the issue please do the following: Often issues that appear to be Nest or power related are due to poor wifi connectivity or issues with the small Nest battery. When installed correctly your Nest Hello should operate properly. For installations with our power supplies, please connect the Nest Hello directly to the power supply and plug it in. We have built the necessary protections into our power supplies which makes the chime connector redundant. You do not nee the chime connector with OhmKat power supplies, even when installing a chime. Nest says I need to use the chime connector. For a better overall price and faster shipping please shop for OhmKat products on your country's local Amazon website. NOTE FOR UK AND EU BUYERS: Due to changes in VAT collection standards, you will see increased shipping charges to all UK and EU addresses.
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